Connect3 complies with FCC regulations to provide 911 service and maintains the necessary direct connections with the local public safety answering point (PSAP) to route 911 calls. However, for utmost caution, we inform you that Connect3 Services (as outlined in the End User License Agreement and Terms of Service) differ from traditional telephone company services. This includes variations in the handling of 911 calls. Key differences are detailed below, but for comprehensive understanding, please review section 18 of the End User License Agreement and the Emergency Services-Related Terms of Service (dial 911).

Service Limitations

Connect3 Services may become inoperative if a customer experiences a power outage, an interrupted broadband Internet connection, or an inability to connect to the Connect3 platform due to obstructions in their wide area network or local area network, such as ports blocked by their internet service provider. Additionally, Connect3 911 Dialing and other services may be inaccessible from certain phones or calling devices if they are not properly configured or malfunctioning. The Services do not support auto-dial features often utilized by security systems, medical monitoring devices, TTY equipment, and similar technologies. Therefore, customers should not depend on the Services for such functionalities.

E911

Enhanced 911 service, or "E911," is a specialized 911 service that provides automatic location forwarding and callback details to emergency responders at a 911 dispatch center. This automatic transmission of information aids emergency responders and enables a callback if a 911 call disconnects before it is completed. The data relayed by the E911 system includes automatic location information ("ALI") and automatic number identification ("ANI").

To ensure E911 service functionality, Connect3 mandates that clients register a physical address for each calling device within their PBX system. Clients are required to supply a precise physical address for every device and must update this information if the location of any device changes. Changes to the 911 address or Connect3 Service Availability Policy can be reported by customers via phone at 787-986-7323 or by email at support@myconnect3.net.

Once a client submits the address details for a device, it may take some time for AUTOMATIC ALI/ANI forwarding to become active. Connect3 will inform the client as soon as the AUTOMATIC ALI/ANI forwarding is operational.

The registered address of a device is the sole method for routing an E911 call to the designated E911 response center. Consequently, if a client enters incorrect ALI/ANI information, the routing of E911 calls may be compromised. Should the designated E911 response center be unavailable, E911 calls may be redirected to an alternate 911 response center.

Some 911 response points lack the capability to receive ALI/ANI information. If an E911 call reaches a response point unequipped for ALI/ANI, the caller is required to verbally supply their location and callback details.

Similar to the general Connect3 911 Dial-up, the E911 service will be non-functional if the Services are down and will not be accessible from a device if the Services cannot be accessed from it. The terms of service are outlined in the End User License Agreement and Terms of Service.